Returns & Refund Policy

Last updated: August 2026

At Nuvella Baby, your satisfaction and your baby's safety are our top priorities. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date, provided that:

The item is unused, unwashed, and in its original condition
The item is in its original packaging with all tags attached
Proof of purchase is provided

For hygiene reasons, we are unable to accept returns on certain items such as feeding accessories, pacifiers, or opened skincare products. Please contact us if you are unsure whether your item qualifies.

How to Initiate a Return

To start a return, please email us at nuvellababysupport@gmail.com with your order number and reason for return. We will guide you through the process.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges

If you received a defective or incorrect item, we will gladly exchange it at no additional cost. Please contact us within 7 days of receiving your order.